Privacy policy

Data Protection Statement

Thank you for your interest in our e-commerce.
The protection of privacy and your personal data is very important to us.
Scenit Nutrition S.L. (hereinafter, the "Owner" or "we", or "Website"), informs you about its Privacy Policy regarding the processing and protection of personal data of users and customers that may be collected during navigation, when purchasing a product, or contracting a service through the website https://www.nutragenics.eu.
Our store uses Shopify technology to offer you e-commerce services. Below, we detail how we process your data in accordance with current regulations:

  • GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council.
  • LOPD-GDD: Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights.
  • LSSI-CE: Law 34/2002, on Information Society Services and Electronic Commerce.

The use of the Website implies the acceptance of this Privacy Policy as well as the conditions included in the Legal Notice.

Controller and contact information of the data protection officer

The data controller responsible for the processing carried out on our website is:
Scenit Nutrition S.L.
Antonio Rodriguez 14 4A
28044 Madrid Spain
Email: info@nutragenics.eu
Tax Identification (NIF): B87919510
Activity: E-commerce of sports nutrition and accessories.

Principles applied in data processing

In the processing of your personal data, the Owner will apply the following principles that comply with the requirements of the new European data protection regulation (GDPR):

  • Principle of lawfulness, fairness, and transparency: The Owner will always require consent for the processing of personal data, which may be for one or several specific purposes about which the Owner will inform the User beforehand with absolute transparency.
  • Principle of data minimization: The Owner will request only the data strictly necessary for the purpose or purposes for which it is requested.
  • Principle of limitation of the storage period: The Owner will keep the personal data collected for the time strictly necessary for the purpose or purposes of the processing. The Owner will inform the User of the corresponding storage period according to the purpose.
    In the case of subscriptions, the Owner will periodically review the lists and eliminate those records inactive for a considerable time.
  • Principle of integrity and confidentiality: The personal data collected will be processed in such a way that its security, confidentiality, and integrity are guaranteed.
    The Owner takes the necessary precautions to prevent unauthorized access or misuse of its users' data by third parties.

Collection of personal data

To browse https://www.nutragenics.eu, it is not necessary for you to provide any personal data.
The cases in which you do provide your personal data are the following:

  • When purchasing a product or contracting a service.
  • When signing up for a subscription form or a newsletter managed by the Owner with Klaviyo and Mailchimp.

Rights

The Owner informs you that regarding your personal data you have the right to:

  • Request access to stored data.
  • Request rectification or cancellation.
  • Request the limitation of its processing.
  • Oppose the processing.
  • Request the portability of your data.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any customer, subscriber, or collaborator who has provided their data at any time, can address Scenit Nutrition S.L. and ask for information about the data it has stored and how it was obtained, request the rectification of the same, request the portability of their personal data, oppose the processing, limit its use, or request the cancellation of that data in the Owner's files.
To exercise your rights of access, rectification, cancellation, portability, and opposition, you must send an email to info@nutragenics.eu along with valid proof in law such as a photocopy of your I.D. or equivalent.
You have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you consider that the processing of personal data concerning you infringes the Regulation.

Purpose of personal data processing

When you connect to the Website to send an email to the Owner, subscribe to their newsletter, buy a product, or make a contract, you are providing personal information for which Scenit Nutrition S.L. is responsible. This information may include personal data such as your IP address, name and surname, physical address, email address, telephone number, and other information. By providing this information, you give your consent for your information to be collected, used, managed, and stored by — Scenit Nutrition S.L. — only as described in the Legal Notice and in this Privacy Policy.
Personal data and the purpose of processing by the Owner differ depending on the information capture system:

  • Product or service contracting forms: The Owner requests personal data which may include: name and surname, identity document (tax identification number, foreigner identification number, passport or residence permit), email address, postal address, telephone number, and payment data (payment methods or bank details) with the purpose of maintaining a commercial relationship with the User, shipping orders, providing contracted services, and for billing and collection of contracted products or services.
  • Content subscription forms: The Owner requests the following personal data: name and surname, email address, telephone number, and website address to manage the subscription list, send newsletters, promotions, and special offers.

The personal data provided to the Owner will be located on the servers of The Rocket Science Group LLC d/b/a, domiciled in the USA (Mailchimp) and Klaviyo.
There are other purposes for which the Owner processes personal data:

  • To guarantee compliance with the conditions set out in the Legal Notice and applicable law. This may include the development of tools and algorithms that help this Website ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this Website.
  • To analyze user navigation. The Owner collects other non-identifying data obtained through the use of cookies downloaded to the User's computer when browsing the Website, the characteristics and purpose of which are detailed in the Cookie Policy.

Security of personal data

To protect your personal data, the Owner takes all reasonable precautions and follows industry best practices to prevent its loss, misuse, improper access, disclosure, alteration, or destruction.
Your data may be incorporated into a mailing list file, for which Scenit Nutrition S.L. is responsible for its management and processing. The security of your data is guaranteed, as Scenit Nutrition S.L. takes all necessary security measures and guarantees that personal data will only be used for the given purposes.

Content from other websites

The pages of this Website may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves exactly in the same way as if you had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking code, and monitor your interaction using this code.

Cookie Policy

For this Website to work properly, it needs to use cookies, which is information stored in your web browser.
On the Cookie Policy page, you can consult all the information regarding the collection policy, the purpose, and the processing of cookies.

Legitimation for data processing

The legal basis for the processing of your data is: consent.
To contact the Owner, subscribe to a newsletter, or make comments on this Website, you must accept this Privacy Policy.

Categories of personal data

The categories of personal data processed by the Owner are:

  • Identifying data.
  • Specially protected data categories are not processed.

Retention of personal data

The personal data you provide to the Owner will be kept until you request its deletion.

Recipients of personal data

Mailchimp The Rocket Science Group LLC d/b/a, domiciled in the USA.
More information at: https://mailchimp.com
The Rocket Science Group LLC d/b/a processes data for the purpose of providing its email marketing services to the Owner.

Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").
Google Analytics uses "cookies", which are text files located on your computer, to help the Owner analyze how Users use the Website. The information generated by the cookie about the use of the Website (including the IP address) will be directly transmitted and archived by Google on servers in the United States.
More information at: https://analytics.google.com
The Google Privacy Policy page explains how Google manages privacy regarding the use of cookies and other information.
You can also see a list of the types of cookies used by Google and its collaborators and all the information regarding their use of advertising cookies.

Hotjar Ltd Level 2, St Julian’s Business Centre, 3 Elia Zammit Street, St Julian’s STJ 1000, Malta (web analysis services). Data is collected from which user profiles are created with pseudonyms. These profiles serve to analyze the behavior of visitors with the aim of improving our offer and adapting it to needs.
More information at: http://www.hotjar.com/privacy

Meta (Facebook ADS) is an online advertising service provided by Meta Platforms, Inc. (formerly known as Facebook, Inc.), headquartered at 1601 Willow Road, Menlo Park, California 94025, United States.
Facebook ADS uses "cookies" and other similar technologies to collect data on browsing behavior and user preferences in order to offer more relevant advertising. This data is processed and stored on servers located in the United States and other countries where Meta has facilities.
More information at: https://www.facebook.com/policy.php

Google (Google Ads) is an online advertising service provided by Google LLC, headquartered at Amphitheatre Parkway, Mountain View, CA 94043, United States. Google Ads uses "cookies" and other similar technologies to collect data on browsing behavior and user preferences in order to offer more relevant advertising. They are processed and stored on servers located in the United States and other countries where Google has facilities.
More information at: https://policies.google.com/privacy

Klaviyo, a company domiciled at 125 Summer St., Floor 6, Boston, MA 02110, United States.
Klaviyo processes data to provide email marketing services and purchase behavior analysis to Owners. Like other services, Klaviyo uses "cookies" to collect information that allows better personalization of marketing communications.
More information at: https://www.klaviyo.com/privacy

TikTok is a social media service offered by TikTok Inc., domiciled at 10100 Venice Blvd, Culver City, CA 90232, United States.
TikTok uses "cookies" and similar technologies to analyze user behavior on the platform, with the aim of personalizing content and offering targeted advertising. This data may be stored on servers outside the European Union.
More information at: https://www.tiktok.com/legal/privacy-policy?lang=en

Awin AG, headquartered at Eichhornstraße 3, 10785 Berlin, Germany.
Awin is an affiliate network that uses "cookies" to track sales and other conversions originating from affiliate links. By clicking on an affiliate link, a cookie is placed on your device that allows Awin and the Owner to track the conversion.
More information at: https://www.awin.com/legal

Judge.me is a product review platform offered by Judge.me Pte. Ltd., headquartered at 12 Marina Boulevard, #17-01 Marina Bay Financial Centre Tower 3, Singapore 018982.
Judge.me collects and processes personal data to facilitate and display product reviews. This data is processed and stored on servers located in different countries, depending on the needs of the service.
More information at: https://judge.me/privacy

Smile.io is a points and rewards program platform, headquartered at PO Box 33042, Ira Needles, Waterloo, Ontario N2T 2M9, Canada. It includes the allocation of points per purchase and the sending of notifications about the status of your points balance.
More information: https://smile.io/privacy-policy

Shopify: Our store is hosted on the Shopify platform. Shopify may process personal data of our customers and visitors, along with data from other Shopify merchants, for the purpose of offering advanced security, fraud prevention, analysis, and marketing functionalities (“Enhanced Services”).
This implies that your information may be shared with Shopify and, where appropriate, with third parties located in other countries outside the European Economic Area. Shopify guarantees data protection through legal mechanisms such as standard contractual clauses approved by the European Commission.
You can consult more information in Shopify's Privacy Policy, as well as exercise your rights of access, rectification, opposition, or withdrawal of consent in the Shopify privacy portal.
More information: https://www.shopify.com/legal/privacy/app-users

Web Navigation

When browsing https://www.nutragenics.eu, non-identifying data may be collected, which may include IP address, geolocation, a record of how services and sites are used, browsing habits, and other data that cannot be used to identify you.
The Website uses the following third-party analysis services:

  • Google Analytics.
  • Hotjar.

The Owner uses the obtained information to obtain statistical data, analyze trends, administer the site, study navigation patterns, and collect demographic information.
The Owner is not responsible for the processing of personal data carried out by the web pages that you may access through the various links contained on the Website.

Accuracy and veracity of personal data

You commit that the data provided to the Owner is correct, complete, accurate, and current, as well as to keep it duly updated.
As a User of the Website, you are solely responsible for the veracity and correctness of the data sent to the Website, exonerating Scenit Nutrition S.L. from any responsibility in this regard.

Acceptance and consent

As a User of the Website, you declare to have been informed of the conditions on protection of personal data, you accept and consent to the processing thereof by Scenit Nutrition S.L. in the manner and for the purposes indicated in this Privacy Policy.

Revocability

To exercise your rights of access, rectification, cancellation, portability, and opposition, you must send an email to info@nutragenics.eu along with valid proof in law such as a photocopy of your I.D. or equivalent.
The exercise of these rights does not include any data that Scenit Nutrition S.L. is obliged to keep for administrative, legal, or security purposes.

Changes to the Privacy Policy

The Owner reserves the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments, as well as to industry practices.
These policies will be in force until they are modified by others duly published.

Cookie Policy

In compliance with the provisions of Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the Owner informs you that this Website uses cookies, as well as about its collection policy and the processing thereof.

What are cookies?

A cookie is a file that is downloaded to your computer when entering certain web pages. Cookies allow a web page, among other things, to store and retrieve information about your browsing habits and —depending on the information they contain and the way you use your equipment— they can be used to identify you.

Types of cookies used

The website https://www.nutragenics.eu uses the following types of cookies:

  • Analysis cookies: Those that, well treated by the Website or by third parties, allow quantifying the number of users and thus perform the measurement and statistical analysis of the use made by users of the Website. To do this, the navigation you perform on this Website is analyzed in order to improve it.
  • Technical cookies: Those treated by the Website that allow registered users to navigate through the restricted area and use its different functions, such as, for example, carrying out the purchase process of a Product or Service. Some cookies are essential for the operation of the Website, for example, the comment system or the search engine.
  • Personalization cookies: Those that allow users to access the Service with some general characteristics predefined based on a series of criteria established by the user, such as, for example, the language or the type of browser through which they connect to this Website.

Disabling cookies

You can accept, block, or delete the cookies installed on your computer by configuring the browser options. In the following links, you will find instructions to enable or disable cookies in the most common browsers.

  • Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
  • Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES
  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=es

Third-party cookies

The Website uses the services of Google Analytics, Google Ads, Mailchimp, Hotjar, Meta, Klaviyo, TikTok, Awin AG, Judge.me, and Smile.io, which may install cookies that serve to obtain statistics and advertising data.
You can obtain more information in our privacy policy.

Contact

In case you have any questions about this Cookie Policy or want to make any comments about this Website, you can send an email to the address info@nutragenics.eu.